Contact Us

We're here to help make your shopping experience with Rovzenali as smooth as possible.

Whether you have a question about a product, need assistance with an existing order, or would like to learn more about our policies, our customer support team is ready to assist.

How We Can Help

Please contact us regarding:

• Product information, dimensions, and specifications
• Order confirmations and order updates
• Shipping and delivery enquiries
• Order tracking assistance
• Damaged, defective, missing, or incorrect items
• Returns, refunds, and cancellations
• Payment and checkout questions
• Privacy requests and other customer service matters

Customer Support Email

For all enquiries, please email us at:

service@rovzenali.com

Our customer support team aims to respond to enquiries within 1–2 business days.

Customer Service Hours

Monday–Saturday: 9:00 AM–6:00 PM EST

We are closed on Sundays and may have adjusted response times during public holidays.

Existing Orders

If your enquiry relates to an existing order, please include:

• Your order number
• The email address used when placing your order
• A brief explanation of your enquiry

Providing these details will help us locate your order and assist you more efficiently.

Damaged or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

To help us review your request, please include clear photographs or videos showing the item, the issue, the original packaging, and the shipping label where relevant.

Please retain the item and its packaging until our review has been completed.

Returns and Refunds

Please contact us before returning any item. Our customer support team will review your request and provide the appropriate return instructions and designated return address.

Products returned without prior authorization may not be accepted or processed.

Business Information

Rovzenali is owned and operated by Chongqing Xuanju Technology Co., Ltd.