Terms and Conditions

These Terms and Conditions govern purchases made through rovzenali.com (the "Website" or "Rovzenali").

Rovzenali is an online retail store owned and operated by Chongqing Xuanju Technology Co., Ltd.

By placing an order through this Website, you enter into a purchase transaction with Chongqing Xuanju Technology Co., Ltd., subject to these Terms and the policies published on our Website.

1. General Conditions

By accessing our Website or purchasing from us, you agree to comply with these Terms and all applicable laws and regulations.

You must not use our Website or services for unlawful, fraudulent, or unauthorized purposes.

We reserve the right to refuse service, restrict access, or cancel transactions where reasonably necessary to protect our business, customers, or Website operations, subject to applicable law.

2. Product Information

We make reasonable efforts to display product descriptions, dimensions, materials, colors, finishes, and photographs as accurately as possible.

Actual product appearance may vary slightly due to lighting, screen settings, photography, manufacturing differences, or the natural characteristics of certain materials.

Product features, materials, sizes, shapes, compatibility, and included accessories may differ between individual designs.

Customers are responsible for reviewing the specifications and product information on the relevant product page before purchasing.

We reserve the right to update product information, correct errors, modify product availability, or discontinue products where appropriate.

3. Orders and Order Acceptance

Submitting an order constitutes a purchase request. An order confirmation indicates that we have received your order but does not necessarily constitute final acceptance.

We may refuse, limit, or cancel an order for legitimate reasons, including:

• Payment authorization or verification failure
• Suspected fraudulent or unauthorized activity
• Inventory shortages or product unavailability
• Incorrect pricing or product information
• Shipping restrictions or delivery limitations
• Incomplete or inaccurate customer information

If we cancel an order after payment has been collected, the applicable refund will be issued to the original payment method.

Customers are responsible for providing accurate billing, shipping, and contact information when placing an order.

4. Prices and Payment

Product prices are displayed in the currency shown on the Website and may change without prior notice.

Shipping fees, applicable taxes, discounts, and the final order amount will be displayed during checkout before payment is submitted.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payments may be processed by independent payment providers under their own terms and privacy policies.

5. Shipping and Delivery

Orders are generally processed within 1–3 business days after payment confirmation.

Estimated delivery times, shipping methods, applicable fees, and delivery conditions are described in our Shipping Policy and displayed at checkout where available.

All delivery estimates are approximate and are not guaranteed delivery dates.

Delays may occur due to carrier operations, customs inspections, weather conditions, public holidays, remote delivery locations, or other circumstances beyond our reasonable control.

6. Returns and Refunds

Returns, refunds, exchanges, and order cancellations are handled according to our Return & Refund Policy.

Please contact our customer support team before returning any product.

Unauthorized returns may not be accepted or processed.

If an item arrives damaged, defective, incorrect, or incomplete, please contact us so that we can review the issue and provide an appropriate resolution.

Nothing in these Terms limits any mandatory consumer rights or remedies available under applicable law.

7. Product Use and Care

Customers should review the intended use, dimensions, materials, compatibility, and care instructions for each product before purchasing.

Different tissue box covers and holders may have different opening mechanisms, refill requirements, and size limitations.

Please follow the instructions supplied with the individual product and use it only for its intended purpose.

Rovzenali is not responsible for damage resulting from misuse, improper handling, or failure to follow applicable product instructions, except where liability cannot legally be excluded.

8. Promotions and Offers

Discounts, coupon codes, and promotional offers may be subject to specific eligibility requirements, expiration dates, product exclusions, or other conditions.

Unless expressly stated otherwise:

• Promotional codes cannot be exchanged for cash.
• Promotional codes cannot be transferred.
• Multiple offers cannot be combined.
• Discounts cannot be applied retroactively to completed purchases.

Any additional promotional conditions will be communicated with the applicable offer.

9. Intellectual Property

All content on this Website, including text, photographs, product images, graphics, logos, designs, page layouts, and other materials, is owned by or licensed to Rovzenali and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, publish, or commercially exploit Website content without our prior written permission.

10. Prohibited Activities

You agree not to:

• Use the Website for unlawful or fraudulent activities.
• Submit false or misleading information.
• Interfere with Website security or functionality.
• Introduce viruses, malicious code, or harmful software.
• Attempt unauthorized access to Website systems or accounts.
• Collect personal information without authorization.
• Infringe upon the rights or intellectual property of others.

We may take reasonable action to protect the Website and our customers if these restrictions are violated.

11. Third-Party Services

Our Website may rely on third-party services to support payment processing, website functionality, shipping, and other operational activities.

Third-party services may be subject to separate terms, conditions, and privacy policies.

We are not responsible for the independent policies or operations of third-party service providers, except where applicable law provides otherwise.

12. Disclaimer and Limitation of Liability

We make reasonable efforts to maintain accurate Website information and reliable services. However, uninterrupted or error-free Website availability cannot be guaranteed.

To the fullest extent permitted by applicable law, Rovzenali and Chongqing Xuanju Technology Co., Ltd. shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the Website, products, or services.

Nothing in these Terms excludes or limits any liability, consumer guarantee, or legal right that cannot lawfully be excluded or limited.

13. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our business operations, Website functionality, or applicable legal requirements.

Updated Terms will be published on this page. The version applicable to a purchase will generally be the version in effect when the order is placed, unless otherwise required by law.

14. Applicable Laws and Consumer Rights

These Terms are subject to applicable laws and mandatory consumer protection requirements.

Customers in the United States, Canada, and Australia may have additional statutory rights depending on their location.

Nothing in these Terms is intended to remove or restrict rights that cannot legally be waived.

15. Contact Information

If you have questions about these Terms and Conditions, please contact us at:

service@rovzenali.com