Privacy Policy

This Privacy Policy explains how Rovzenali collects, uses, stores, and shares personal information when you visit rovzenali.com, place an order, contact our customer support team, or otherwise interact with our online store.

Rovzenali is owned and operated by Chongqing Xuanju Technology Co., Ltd.

1. Information We Collect

Depending on how you interact with our store, we may collect the following categories of information:

Personal and Contact Information

• Your name
• Email address
• Phone number, if provided
• Billing and shipping addresses

Order and Transaction Information

• Products purchased and order details
• Order history and transaction records
• Payment status and related transaction information
• Information needed to process deliveries, returns, and refunds

Payment details are processed by the payment providers involved in your transaction. We do not request that customers send complete payment card numbers or security codes to us by email.

Customer Support Information

When you contact us, we may collect the information you provide, including your messages, order number, photographs, videos, and other materials relevant to your enquiry.

Technical and Usage Information

When you browse our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and device information
• Operating system
• Website activity and interaction information
• Approximate location derived from technical information
• Cookie and similar technology information

2. How We Use Personal Information

We may use personal information for legitimate business purposes, including:

• Processing and fulfilling customer orders
• Accepting and processing payments
• Arranging shipping and delivery
• Handling returns, refunds, and exchanges
• Responding to customer enquiries
• Providing order confirmations and shipping updates
• Maintaining website functionality and security
• Preventing fraud and unauthorized transactions
• Meeting legal, tax, accounting, and regulatory obligations

Where relevant services are enabled, information may also be used to understand website performance, improve the shopping experience, and support advertising or measurement activities.

3. Shopify and Third-Party Service Providers

Our online store is hosted and powered by Shopify. Shopify provides the ecommerce infrastructure that allows us to display products, manage orders, process checkout, and operate our online store.

We may share information necessary to complete a transaction or provide services with relevant third parties, including:

• Shopify and website infrastructure providers
• Payment processors and financial service providers
• Shipping carriers and fulfillment partners
• Customer support and fraud-prevention service providers
• Professional advisers and legal authorities where required

Where analytics or advertising services are enabled, relevant technical or usage information may also be processed by the service providers involved in those activities.

These providers may process personal information according to their own privacy policies and contractual obligations.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping cart activity, and improve the browsing experience.

Where optional analytics or advertising technologies are enabled, these technologies may also help us understand website interactions or measure advertising performance.

You may be able to manage certain cookies through available website preference tools or your browser settings.

Please note that disabling certain cookies may affect website functionality or your shopping experience.

5. Marketing Communications

Where you choose to subscribe to promotional communications or where otherwise permitted by applicable law, we may use your contact information to send store updates, product announcements, or promotional information.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message, where available.

Essential communications relating to orders, payments, shipping, returns, refunds, and customer support may still be sent when necessary to complete or manage a transaction.

6. How We Protect Personal Information

We use reasonable administrative and technical measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their email accounts, devices, and other personal credentials.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order processing, customer support, accounting, fraud prevention, dispute resolution, and legal compliance.

When information is no longer required, it may be deleted, anonymized, or securely retained where a legal obligation requires us to keep it.

8. International Data Processing

Because Rovzenali is operated by a company registered in China and uses ecommerce and other service providers, your personal information may be processed or stored in countries other than the country in which you reside.

Where required by applicable law, appropriate safeguards will be used for international transfers and processing of personal information.

9. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information, including:

• Requesting access to personal information we hold about you
• Requesting correction of inaccurate information
• Requesting deletion of certain personal information
• Requesting a copy of certain information in a portable format
• Objecting to or restricting certain processing activities
• Withdrawing consent where processing is based on consent
• Opting out of certain targeted advertising or data-sharing activities where applicable
• Appealing certain privacy-request decisions where applicable

The availability and scope of these rights depend on applicable law. Certain exceptions may apply.

To submit a privacy request, please contact us at service@rovzenali.com with the subject line Privacy Request.

10. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action where required.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of independent third-party websites.

We encourage customers to review the privacy policies of any third-party services they visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website services, or applicable legal requirements.

Any updated version will be published on this page. We encourage customers to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact:

service@rovzenali.com