Shipping Policy

This Shipping Policy explains how orders placed through rovzenali.com are processed, fulfilled, shipped, tracked, and delivered.

Rovzenali is owned and operated by Chongqing Xuanju Technology Co., Ltd.

1. Shipping Destinations

We primarily serve customers in:

• United States
• Canada
• Australia

Available shipping destinations and methods will be displayed during checkout based on the delivery address provided.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing time is separate from delivery time. Orders placed on weekends or public holidays will generally begin processing on the next business day.

Processing may occasionally take longer during peak shopping periods, holidays, or periods of unusually high order volume.

3. Estimated Delivery Time

Estimated delivery times depend on the destination, selected shipping method, carrier operations, customs processing, and local delivery conditions.

United States: Standard delivery generally takes approximately 5–12 business days after dispatch.

Canada and Australia: Delivery estimates vary depending on the destination and available shipping method. The applicable estimate will be displayed at checkout where available.

Processing and delivery times are calculated separately. Delivery estimates are not guaranteed delivery dates.

4. Shipping Fees and Free Shipping

Orders of US$29.99 or more qualify for free standard shipping.

Available shipping methods, applicable fees, geographic restrictions, and estimated delivery times will be displayed at checkout before payment is completed.

Shipping costs may vary depending on the destination, selected shipping method, package size, weight, and order contents.

5. Fulfillment and Shipping Origin

Orders may be fulfilled from our own facilities or partner facilities depending on inventory availability, product location, and delivery destination.

We do not promise that every order will be dispatched from a particular country or local warehouse.

Items included in the same order may occasionally be fulfilled from different facilities and shipped separately. Separate packages may arrive on different dates and may have individual tracking numbers.

6. Order Tracking

Once your order has shipped and tracking information becomes available, a shipping confirmation email will be sent to the email address provided at checkout.

Tracking information may take several business days to update after a shipping label has been created.

If your order contains multiple packages, you may receive separate tracking numbers for each shipment.

7. Delivery Delays

Delivery may be affected by circumstances such as:

• Carrier operations and transportation disruptions
• Customs inspections and clearance procedures
• Severe weather conditions
• Public holidays and peak shipping periods
• Remote delivery locations
• Other circumstances beyond our reasonable control

If your tracking information has not been updated for an extended period or your package has not arrived within the estimated delivery timeframe, please contact us at service@rovzenali.com.

We will review the available shipping information and, where appropriate, contact the relevant carrier or fulfillment partner to investigate.

8. Lost Packages

If your package appears to be lost in transit, please contact us with your order number and tracking information.

We will review the shipment and investigate with the relevant carrier or fulfillment partner. Depending on the circumstances and investigation results, an appropriate resolution may include further delivery assistance, a replacement, or a refund in accordance with our policies and applicable consumer laws.

9. Packages Marked as Delivered

If tracking indicates that your package has been delivered but you cannot locate it, we recommend checking:

• Your mailbox, porch, entrance, garage, or other secure delivery areas
• Your building reception, mailroom, or management office
• Other members of your household
• Nearby neighbours who may have accepted the package
• Any delivery notice left by the carrier

If the package remains missing, please contact us. A delivered tracking status does not automatically prevent us from reviewing a legitimate delivery issue.

10. Shipping Address

Please ensure that your shipping address and contact details are complete and accurate when placing an order.

If you need to correct your shipping address, contact us as soon as possible. We cannot guarantee that changes can be made after an order has entered processing or shipment preparation.

If a shipment is returned, redirected, or requires reshipment because of incomplete or inaccurate information supplied by the customer, additional shipping charges may apply where permitted by law.

11. Customs Duties and Import Taxes

International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, applicable import duties, taxes, and local charges are the recipient's responsibility. Customs processing may also affect delivery estimates.

12. Returns and Refunds

Eligible products may be returned within 30 calendar days after delivery.

If you wish to return an item, please contact us before sending anything back. Our customer support team will review your request and provide the appropriate return instructions.

For full details regarding return eligibility, return shipping costs, and refund processing, please review our Return & Refund Policy.

Contact Us

For shipping, delivery, tracking, or other order-related questions, please contact:

service@rovzenali.com