Payment & Security

At Rovzenali, we aim to provide a straightforward and secure checkout experience. This page explains how payments are handled, what to expect during checkout, and how to get assistance with payment-related issues.

Rovzenali is owned and operated by Chongqing Xuanju Technology Co., Ltd.

1. Accepted Payment Methods

The payment methods available for your order are displayed during checkout.

Available options may vary depending on your location, selected currency, device, and the payment services available at the time of purchase.

Please select one of the payment methods shown at checkout before completing your order.

2. Payment Authorization

All orders are subject to payment authorization and verification.

Your bank, card issuer, or payment provider may:

• Request additional payment or identity verification
• Decline a transaction
• Place a temporary authorization hold
• Require additional processing time

These decisions and processing times are controlled by the relevant financial institution or payment provider.

3. Secure Checkout

Checkout is processed through Shopify and participating payment providers using security measures designed to help protect payment and transaction information.

Payment information is handled through the payment services involved in the transaction. We do not ask customers to send complete payment-card details or security codes by email.

For additional protection, we recommend using a trusted device, an updated browser, and a secure internet connection when placing an order.

4. Prices, Taxes, and Charges

Product prices, applicable discounts, shipping charges, taxes, and the final order total will be displayed during checkout before payment is submitted.

Please review the order summary carefully before completing your purchase.

Foreign exchange charges, currency conversion fees, international transaction fees, or other bank charges may be imposed by your payment provider or financial institution and are not controlled by Rovzenali.

5. Payment Issues

If your payment is declined or cannot be completed, we recommend checking the following:

• Your payment details have been entered correctly.
• Your billing address matches the information held by your bank.
• Sufficient funds or available credit are present.
• Any required verification has been completed.
• Your payment method is supported for the selected transaction.

If the problem continues, please contact your bank or payment provider.

You may also contact our customer support team for assistance with checkout-related questions.

6. Discount Codes and Promotions

Discount codes must be entered before checkout is completed.

Unless a promotion expressly states otherwise:

• Discount codes cannot be exchanged for cash.
• Discount codes cannot be transferred to another customer.
• Discount codes cannot be applied retroactively to completed orders.
• Multiple promotional offers may not be combined.

Additional eligibility requirements, expiration dates, or product restrictions will be stated with the relevant offer.

7. Refunds

Approved refunds are issued to the original payment method in accordance with our Return & Refund Policy.

After a refund has been issued, your bank or payment provider may require additional processing time before the amount appears in your account.

For complete information, please review our Return & Refund Policy.

8. Contact Us

If you have questions about payments, charges, discounts, refunds, or checkout, please contact:

service@rovzenali.com