Return & Refund Policy

At Rovzenali, we want you to feel confident when shopping with us. This policy explains how to request a return, what conditions apply, who pays return shipping costs, and how refunds are processed.

This policy applies to purchases made through rovzenali.com and is subject to applicable consumer protection laws.

Rovzenali is owned and operated by Chongqing Xuanju Technology Co., Ltd.

1. Return Window

Eligible products may be returned within 30 calendar days after delivery.

To meet the return deadline, please contact our customer support team within 30 calendar days of receiving your order.

Please contact us before sending any product back. Returns must be reviewed and authorized before shipment.

2. Return Eligibility

To qualify for a standard return, the item should meet the following conditions:

• The product is unused, unaltered, and in its original condition.
• The original packaging and included accessories are retained where applicable.
• The product is safely packaged for return transportation.
• Proof of purchase or a valid order number is provided.

Products that have been used, altered, damaged through improper handling, or returned incomplete may not qualify for a standard preference-based return, subject to applicable consumer laws.

3. Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law.

Examples may include:

• Personalized or customized products
• Gift cards
• Items clearly marked as final sale or non-returnable before purchase
• Products damaged through misuse or improper handling
• Items that are incomplete or missing required components

Any applicable return exclusions should be clearly identified on the relevant product page or communicated before purchase.

Nothing in this section limits any mandatory consumer rights or remedies available under applicable law.

4. How to Request a Return

To request a return, please email service@rovzenali.com with the following information:

• Your order number
• The product you wish to return
• The reason for your return request
• Relevant photographs or videos, where applicable

Our customer support team will review your request and provide the appropriate return instructions.

Please do not send any item back before receiving return authorization and the designated return address.

5. Return Address

Please do not send returned products to our registered business address unless our customer support team specifically instructs you to do so.

Once your return request has been approved, we will provide the appropriate return destination and instructions.

6. Return Shipping Costs

Preference-Based Returns

If you wish to return an item because of a change of mind, incorrect selection, or another reason unrelated to product quality or an error on our part, you are generally responsible for the return shipping cost.

Original shipping charges are generally non-refundable for preference-based returns unless otherwise required by applicable law.

Damaged, Defective, Incorrect, or Incomplete Items

If your order arrives damaged, defective, incorrect, incomplete, or materially different from the product description, please contact us as soon as possible.

To help us investigate, please provide:

• Your order number
• A description of the issue
• Clear photographs or videos of the product and the problem
• Photographs of the original packaging and shipping label, where relevant

Please retain the product and its original packaging until our review has been completed.

If your claim is approved, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.

7. Return Packaging and Shipment

Approved returns should be securely packaged to prevent damage during transportation.

Where available, we recommend using a trackable shipping method and retaining your shipping receipt until the return process is completed.

Please ensure that the return is sent to the address provided by our customer support team.

8. Refund Method

Approved refunds will be issued to the original payment method used for the purchase.

We do not normally issue refunds to a different payment method unless required or permitted under applicable payment rules and consumer laws.

9. Refund Processing Time

Once an eligible returned item has been received and inspected, we will notify you of the refund decision.

Approved refunds are generally issued within 5–10 business days after the returned item has been received and inspected.

Your bank, card issuer, or payment provider may require additional time to display the refunded amount in your account.

10. Exchanges

If you would like to exchange a product, please contact us before returning the original item.

Depending on product availability, we may offer a replacement or ask you to return the original item and place a new order.

11. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to assist before processing or shipment preparation begins. However, changes and cancellations cannot be guaranteed once an order has entered processing, fulfillment, or shipment preparation.

If an order is successfully cancelled after payment has been collected, the applicable refund will be issued to the original payment method.

12. Your Consumer Rights

This policy does not exclude, restrict, or replace any consumer guarantees, statutory rights, or remedies that cannot legally be excluded under the laws applicable to your purchase.

Customers in the United States, Canada, and Australia may have additional rights depending on their location and applicable consumer protection laws.

Contact Us

For assistance with returns, refunds, exchanges, damaged products, or cancellations, please contact:

service@rovzenali.com